Got questions?
At LEO, we love hearing from you. Every day, thousands of you take our surveys, share your opinions… and ask us questions! And good news : we probably have answers for you!
So this time, we’re flipping the script: Got a burning question? Time to survey us!
This August, we invite you to send us all your generic questions about LEO. We will answer them in a blog post coming this September.
How to submit a question
- Think of a question you’ve always wanted to ask the LEO team
- Submit it in the comments down below
It’s that simple.
Examples of accepted questions
- Why does LEO exist?
- How are contest winners selected?
- How does point accumulation work?
- Is LEO available in other countries?
- Where do the surveys come from?
- Etc.
Important: What we cannot answer
To respect privacy and ensure relevant responses for everyone, we won’t be able to address:
- Questions about specific surveys
- Requests about reward status
- Inquiries about your personal member profile
- And any questions requiring customer service follow-up
For these, please continue to reach out via the contact form or by email at support@legeropinion.com.
See you in September to find out our answers in a dedicated article!
These articles could answer some of your questions
Need a hand?
We’re here to help!
Check out our FAQ section for more details or get in touch with us.
Download the LEO app to stay connected
For an even smoother experience, download the LEO mobile application for iOS or Android.
All comments must remain respectful and must not contain inappropriate, offensive, defamatory content, or anything that goes against the terms of use; otherwise, they may not be approved or may be removed by LEO.
50 responses to “You have questions? We have answers! ”
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When Leo points are cashed-in for Aeroplan points why does it take so long (several weeks in fact) for the Aeroplan points to appear in my Aeroplan account.
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Hello Ronnie, please reach out at support@legeropinion.com or create a ticket here https://www.legeropinion.com/en/contact/.
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At the 79% mark in this survey (wealth management services/Nicola Wealth) the survey locked up and with a greyed out “continue” button, I could not proceed. This is frustrating and a waste of my time! you owe me . . .
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Hello Ron, please reach out at support@legeropinion.com or create a ticket here https://www.legeropinion.com/en/contact/. Thanks!
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Hello Tobey, the more chances you place, the greater your chances of winning. Please note that the draw is conducted randomly!
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Hello Olivia, check the contest section here : https://app.legeropinion.com/app/contest. You can see all the contest currently avaialble as well as a list of all previous winners!
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I misspelled my name on initial sign up, big fingers, little buttons, no eyeglasses within reach. Any way to correct this easily now, this far down the line, without a lot of huppla?
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Hello Sheri, please reach out at support@legeropinion.com or create a ticket here https://www.legeropinion.com/en/contact/. We will make the necessary changes!
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Why was the chances taken away on my app, been using it for a few years, but my husband who just downloaded it a month ago has chances
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Hello Isobel, chances are only available for residents of Canada who have reached the age of majority in their province or territory. Don’t hesitate to reach out at support@legeropinion.com or create a ticket here https://www.legeropinion.com/en/contact/ to update your profile if needed!
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Why does it tell me I have a VPN on and not allow me to do the surveys? There is no VPN engaged?
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Hello Diane, please reach out at support@legeropinion.com or create a ticket here https://www.legeropinion.com/en/contact/.
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Why is it so very difficult to receive Amazon gift cards? I have to fight with LEO on average for 3 months to receive my gift card. Little problem with the other options. LEO uses AI for responses which help nothing at all in order to get answers. Very little customer service here.
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Hello Philip, if you have an inquiry about a reward, please reach out to us at support@legeropinion.com or create a ticket here: https://www.legeropinion.com/en/contact/.
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Hello Ed, note that contests are only available for residents of Canada who have reached the age of majority in their province or territory. To participate in these contests, you must bet one or more of your chances on the contest(s) of your choice. The draw for each prize is only conducted among the members who have bet one or more chances on that particular contest. To place a bet, click the (+) symbol, then click “Participate”. The more chances you bet, the greater your chances of winning. Good luck!
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I just spent 20 minutes on a survey that was supposed to take 7 minutes. Then after diligently answering all the questions I was told my profile wasn’t a match. Yes I’m upset at wasting my valuable time !!!@
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Hello Ann, please reach out at support@legeropinion.com or create a ticket here https://www.legeropinion.com/en/contact/.
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Why do I get surveys that are not for my age or any other statistic that is used when I signed up for Leo? Countless times I get almost through a survey and am told I don’t meet the qualifications. What’s the point of Leo collecting my demo and it’s not being used?
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Hello Gayle, make sure your profile is up to date! This will help us sending you surveys that better match your profile!
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I do not recall ever signing up for this but when I got to the part where you put your phone number in, it said it already had my number.
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Hello Terry, please reach out at support@legeropinion.com or create a ticket here https://www.legeropinion.com/en/contact/.
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I think they should be banned in classrooms, they’re too much of a distraction. Parents should ensure balance in the usage of these phones while the kids are at home
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Hello Randall, please reach out at support@legeropinion.com or create a ticket here https://www.legeropinion.com/en/contact/.
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Just signed up, so far so good. I’m excited for this new project with Leo looks and feels promising.
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