{"id":1033,"date":"2020-02-27T16:17:50","date_gmt":"2020-02-27T20:17:50","guid":{"rendered":"https:\/\/le0blog.wpengine.com\/?p=1033"},"modified":"2020-05-26T09:01:25","modified_gmt":"2020-05-26T13:01:25","slug":"what-are-the-10-questions-leo-members-ask-us-most-often","status":"publish","type":"post","link":"https:\/\/blog.legeropinion.com\/en\/news\/what-are-the-10-questions-leo-members-ask-us-most-often\/","title":{"rendered":"What are the 10 questions LEO members ask us most often?"},"content":{"rendered":"<h2><strong>If you have a question about LEO, do you know who to ask for help?<\/strong><\/h2>\n<p>Here are a few ways that our members can reach out to us with any questions they have about LEO!<\/p>\n<ul>\n<li>Consult our <a href=\"https:\/\/www.legeropinion.com\/en\/faq\/\" target=\"_blank\" rel=\"noopener\">Frequently Asked Questions (FAQ)<\/a> page on our website.<\/li>\n<li>Email our dedicated support team via <a href=\"mailto:support@legeropinion.com\" target=\"_blank\" rel=\"noopener\">support@legeropinion.com<\/a>.<\/li>\n<li>Follow us on <a href=\"https:\/\/www.instagram.com\/legeropinion\/?hl=en\" target=\"_blank\" rel=\"noopener\">Instagram<\/a>, <a href=\"https:\/\/twitter.com\/legeropinion\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> and\/or <a href=\"https:\/\/www.facebook.com\/legeropinion\/\" target=\"_blank\" rel=\"noopener\">Facebook<\/a> and read our LEO ANSWERS YOU posts.<\/li>\n<li>Send us a private message on Facebook.<\/li>\n<\/ul>\n<p>We\u2019ve compiled a list of the 10 questions we receive from LEO members the most!<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/oZQnS19L33tLO\/giphy.gif\" \/><a href=\"https:\/\/media.giphy.com\/media\/oZQnS19L33tLO\/giphy.gif\" target=\"_blank\" rel=\"noopener\"><em>via Giphy<\/em><\/a><\/p>\n<p>In this blog, we answer the following:<\/p>\n<ul class=\"small fancy-list vertical\">\n<li>Why is my account deactivated?<\/li>\n<li>Why didn\u2019t I receive my LEO points after answering a survey?<\/li>\n<li>Why haven\u2019t I received my reward yet?<\/li>\n<li>I invited someone to join LEO but didn\u2019t receive my LEO points. Where are they?<\/li>\n<li>I\u2019m using Internet Explorer or Microsoft Edge, why isn\u2019t LEO working?<\/li>\n<li>How can I claim a reward?<\/li>\n<li>I claimed a PayPal transfer. Why is LEO asking to send me a cheque instead?<\/li>\n<li>Do I earn LEO points when I participate in the Question of the Day?<\/li>\n<li>How can I participate in contests?<\/li>\n<li>I currently receive Aeroplan points but want to switch to receiving LEO points instead (or vice-versa). How can I do this?<\/li>\n<\/ul>\n<p>If you have additional questions, don\u2019t hesitate to contact us using any of the methods outlined above.<\/p>\n<p>For more general information about LEO, <a href=\"https:\/\/blog.legeropinion.com\/news\/all-about-leo-leger-opinion-get-started-here\/\" target=\"_blank\" rel=\"noopener\"><u>click here to read our blog<\/u>.<\/a><\/p>\n<h2><strong>THE 10 MOST FREQUENTLY ASKED QUESTIONS AMONG LEO MEMBERS<\/strong><\/h2>\n<h3>Why is my account deactivated?<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/KanqCs2oHuzKYCXSXo\/giphy.gif\" alt=\"gif of woman shrugging\" width=\"480\" height=\"480\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/media.giphy.com\/media\/KanqCs2oHuzKYCXSXo\/giphy.gif\" target=\"_blank\" rel=\"noopener\"><em>via Giphy<\/em><\/a><\/p>\n<p>We may deactivate your account if the emails we send you end up in your junk mail or spam folder. To make sure this doesn\u2019t happen, add LEO to your list of email contacts.<\/p>\n<p>Members of LEO must be residents of Canada or the United States. If a member tries to log in to LEO when they are outside of these countries (or tries to log in using a VPN), we automatically block the connection and temporarily freeze their account for security reasons. When you return to Canada or the United States, you will be able to access your LEO account again.<\/p>\n<p>If you unsubscribe from LEO, we automatically deactivate your account.<\/p>\n<p>To reactivate your account, please contact us at <a href=\"mailto:support@legeropinion.com\" target=\"_blank\" rel=\"noopener\">support@legeropinion.com<\/a>.<\/p>\n<h3>Why didn\u2019t I receive my LEO points after answering a survey?<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/ce1QbS9IbZQ43fGFNn\/giphy.gif\" alt=\"gif of man searching\" width=\"480\" height=\"261\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/media.giphy.com\/media\/ce1QbS9IbZQ43fGFNn\/giphy.gif\" target=\"_blank\" rel=\"noopener\"><em>via Giphy<\/em><\/a><\/p>\n<p>In some cases, our survey validation process may take a little extra time: up to 72 hours after you answer a survey, to be precise. If you notice that you still haven\u2019t received your points after 72 hours, please contact our support team at <a href=\"mailto:support@legeropinion.com\">support@legeropinion.com<\/a> so we can investigate.<\/p>\n<h3>Why haven\u2019t I received my reward yet?<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/QBd2kLB5qDmysEXre9\/giphy.gif\" alt=\"gif of man looking at his watch\" width=\"480\" height=\"288\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/media.giphy.com\/media\/ARH12W5IVAbni\/giphy.gif\" target=\"_blank\" rel=\"noopener\">via Giphy<\/a><\/p>\n<p>When you redeem your points for a reward, it takes us some time to process the redemption (and some rewards take longer to process than others). On the<em> <strong>Rewards<\/strong><\/em> page of your LEO account, you can click on each reward to find out how long it takes us to process the reward.<\/p>\n<p>To find out the status of your reward after you have submitted a claim, go to the <strong><em>Your history <\/em><\/strong>page of your LEO account. It will show the expected date of arrival for your reward.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1046\" src=\"https:\/\/blog.legeropinion.com\/wp-content\/uploads\/2020\/02\/Rewards-ETA_EN_annotated.png\" alt=\"LEO rewards: estimated date of arrival \" width=\"869\" height=\"414\" srcset=\"https:\/\/blog.legeropinion.com\/wp-content\/uploads\/2020\/02\/Rewards-ETA_EN_annotated.png 1312w, https:\/\/blog.legeropinion.com\/wp-content\/uploads\/2020\/02\/Rewards-ETA_EN_annotated-300x143.png 300w, https:\/\/blog.legeropinion.com\/wp-content\/uploads\/2020\/02\/Rewards-ETA_EN_annotated-768x366.png 768w, https:\/\/blog.legeropinion.com\/wp-content\/uploads\/2020\/02\/Rewards-ETA_EN_annotated-1024x488.png 1024w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/p>\n<p>If this date has passed, please contact our support team at <a href=\"mailto:support@legeropinion.com\" target=\"_blank\" rel=\"noopener\">support@legeropinion.com<\/a>, so that they can look into your claim further.<\/p>\n<h3>I invited someone to join LEO but didn\u2019t receive my LEO points. Where are they?<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/KeuFUkFtP05s0f3Egj\/giphy.gif\" alt=\"man with a magnifying glass gif\" width=\"480\" height=\"270\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/media.giphy.com\/media\/JUh0yTz4h931K\/giphy.gif\" target=\"_blank\" rel=\"noopener\"><em>via Giphy<\/em><\/a><\/p>\n<p>Thanks for helping to expand the LEO community by inviting someone to join LEO! Before you receive your points, your invitee needs to complete their registration. To do so, they must use your unique invitation link to register on legeropinion.com, complete their profile, confirm their email address, and complete a survey.<\/p>\n<p>After your invitee completes all the steps, it may take up to 48 hours for you to receive your points.<\/p>\n<p>You can check the status of your invitations on the <strong><em>Your history <\/em><\/strong>page of your LEO account.<\/p>\n<p>If your invitee has completed all of these steps, and 48 hours have passed, but you still haven\u2019t received your points, don\u2019t hesitate to contact us at <a href=\"mailto:support@legeropinion.com\" target=\"_blank\" rel=\"noopener\">support@legeropinion.com<\/a> so that we can investigate for you.<\/p>\n<h3>I\u2019m using Internet Explorer or Microsoft Edge, why isn\u2019t LEO working?<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/7YCAR4A69GNfNiF1fI\/giphy.gif\" alt=\"man frustrated with his computer gif\" width=\"480\" height=\"270\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/media.giphy.com\/media\/7YCAR4A69GNfNiF1fI\/giphy.gif\" target=\"_blank\" rel=\"noopener\"><em>via Giphy<\/em><\/a><\/p>\n<p>Unfortunately, LEO is not optimized for Internet Explorer \/ Microsoft Edge, but you shouldn\u2019t have any issues using the platform on Chrome, Firefox, or Safari! We recommend using one of these browsers to access the web version of LEO. Or, feel free to just use the app!<\/p>\n<h3>How can I claim a reward?<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/xUPGcA3n7MsCifyqyY\/giphy.gif\" alt=\"men shrugging gif\" width=\"480\" height=\"270\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/media.giphy.com\/media\/xUPGcA3n7MsCifyqyY\/giphy.gif\" target=\"_blank\" rel=\"noopener\"><em>via Giphy<\/em><\/a><\/p>\n<p>Have you saved up enough LEO points to redeem them for a reward? Great!<\/p>\n<p>Below, please find a summary of how to claim a reward. If you would like more detail (including screenshots for each step), please feel free to <a href=\"https:\/\/blog.legeropinion.com\/news\/discover-the-fastest-monetary-reward-on-leo\/\" target=\"_blank\" rel=\"noopener\"><strong>read our blog here<\/strong><\/a>. You\u2019ll find a step-by-step guide to redeem your points, using the $20 PayPal transfer reward as an example.<\/p>\n<ol>\n<li>Log in to your LEO account<\/li>\n<li>Click on the <strong><em>Rewards<\/em><\/strong> tab at the top of the screen<\/li>\n<li>Click on the reward you want<\/li>\n<li>Make sure you have enough LEO points to claim the reward (you can see your balance to the right of the logo of the reward you chose).<\/li>\n<li>Review the details section to make sure you understand what you need to do to claim the reward, and how long it will take to process the reward.<\/li>\n<li>Click the plus sign (+) to the right of the text that says <strong>Claim<\/strong><\/li>\n<li>Confirm that your information is correct. If it is not, click the <strong>Edit your information<\/strong> button below your information to update it.<\/li>\n<li>After you\u2019ve updated your information (if needed), check the box under the Edit your information button to confirm that your information is correct, and that you\u2019ve read, understand, and agree with the conditions.<\/li>\n<li>You will be asked if you want to proceed. Click <strong>Yes, proceed<\/strong>.<\/li>\n<li>You will receive a confirmation message titled <strong>Confirmation of your claim<\/strong> with a green checkmark, which means we\u2019ve received your claim. Depending on the reward you chose, you may receive an additional email with instructions about how to obtain your reward, after it has been processed (these details will be specified in the <strong>Details<\/strong> section for each reward).<\/li>\n<\/ol>\n<p>To find out the status of your reward claim, go to the <strong><em>Your history <\/em><\/strong>page of your LEO account. It will show the expected date of arrival for your reward. If this date has passed, please contact our support team at <a href=\"mailto:support@legeropinion.com\" target=\"_blank\" rel=\"noopener\">support@legeropinion.com<\/a>, so that they can look into your claim further. You may also contact our support team if you have any questions about claiming rewards in general.<\/p>\n<h3>I claimed a PayPal transfer. Why is LEO asking to send me a cheque instead?<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/l3vRacqRRQENTCIpy\/giphy.gif\" alt=\"woman asking a question gif\" width=\"320\" height=\"320\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/media.giphy.com\/media\/l3vRacqRRQENTCIpy\/giphy.gif\" target=\"_blank\" rel=\"noopener\"><em>via Giphy<\/em><\/a><\/p>\n<p>We understand that our members love the flexibility of being able to choose their own rewards. Due to a tightening of security rules, our accounting department requires us to pay some claims by cheque. In these cases, we\u2019ll ask you to confirm your address with us. Thank you for your understanding!<\/p>\n<h3>Do I earn LEO points when I participate in the Question of the Day (when I submit or answer questions)?<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/l4FGA2eYTqfqn2onK\/giphy.gif\" alt=\"man thinking gif\" width=\"434\" height=\"244\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/media.giphy.com\/media\/l4FGA2eYTqfqn2onK\/giphy.gif\" target=\"_blank\" rel=\"noopener\"><em>via Giphy<\/em><\/a><\/p>\n<p>Currently, Question of the Day is just a fun feature of LEO, and you don\u2019t receive LEO points when you submit or answer questions.<\/p>\n<h3>How can I participate in contests?<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/26BGP98lm74FJgfNS\/giphy.gif\" alt=\"man celebrating gif\" width=\"464\" height=\"400\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/media.giphy.com\/media\/26BGP98lm74FJgfNS\/giphy.gif\" target=\"_blank\" rel=\"noopener\"><em>via Giphy<\/em><\/a><\/p>\n<p>Good news! When you complete surveys, you earn chances to participate in LEO\u2019s contests. You also earn chances if you are screened out at the beginning of a survey because your profile doesn\u2019t match the one we\u2019re looking for.<\/p>\n<p>When you earn chances, we automatically enter you into our monthly contests, you don\u2019t need to do anything extra! To be eligible, you must be an active member of LEO, and have answered at least one survey during the month the contest is held in.<\/p>\n<p>Draws for each month are conducted at the beginning of the following month (for example, February\u2019s draws are conducted at the beginning of March), and after the draws are conducted, all LEO members have their chances reset to zero, to ensure we keep things fair and equal for everyone.<\/p>\n<p>You can find our current and previous contests <a href=\"https:\/\/www.legeropinion.com\/en\/contests\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p>Sometimes, we run special Instagram Contests for our Instagram followers. To follow us on Instagram, <a href=\"https:\/\/www.instagram.com\/legeropinion\/?hl=en\" target=\"_blank\" rel=\"noopener\">click here<\/a>, and then click the <strong>Follow<\/strong> button.<\/p>\n<h3>I currently receive Aeroplan Miles but want to switch to receiving LEO points instead (or vice-versa). How can I do this?<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/Hni55M8YcMT5K\/giphy.gif\" alt=\"cinderella transforming gif\" width=\"402\" height=\"302\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/media.giphy.com\/media\/26BGP98lm74FJgfNS\/giphy.gif\" target=\"_blank\" rel=\"noopener\"><em>via Giphy<\/em><\/a><\/p>\n<p>Because of the way our LEO platform is structured, you must contact the LEO team if you want to switch from receiving Aeroplan Miles to LEO points, or from receiving LEO points to receiving Aeroplan Miles. To contact the LEO team, please e-mail us at us at <a href=\"mailto:support@legeropinion.com\" target=\"_blank\" rel=\"noopener\">support@legeropinion.com<\/a> and mention that you would like to make this change. <strong>Please note that you may switch from receiving Aeroplan Miles to LEO points, or from receiving LEO points to receiving Aeroplan Miles a maximum of <u>once.<\/u><\/strong><\/p>\n<h2 style=\"text-align: center;\">Do you have any other questions that aren\u2019t answered here? Feel free to <a href=\"https:\/\/www.legeropinion.com\/en\/faq\/\" target=\"_blank\" rel=\"noopener\">check our FAQ<\/a> or email us at <a href=\"mailto:support@legeropinion.com\" target=\"_blank\" rel=\"noopener\">support@legeropinion.com<\/a>!<\/h2>\n<p>&nbsp;<\/p>\n<div class=\"fb-background-color\">\n\t\t\t  <div \n\t\t\t  \tclass = \"fb-comments\" \n\t\t\t  \tdata-href = \"https:\/\/blog.legeropinion.com\/en\/news\/what-are-the-10-questions-leo-members-ask-us-most-often\/\"\n\t\t\t  \tdata-numposts = \"10\"\n\t\t\t  \tdata-lazy = \"true\"\n\t\t\t\tdata-colorscheme = \"light\"\n\t\t\t\tdata-order-by = \"reverse_time\"\n\t\t\t\tdata-mobile=true>\n\t\t\t  <\/div><\/div>\n\t\t  <style>\n\t\t    .fb-background-color {\n\t\t\t\tbackground: #ffffff !important;\n\t\t\t}\n\t\t\t.fb_iframe_widget_fluid_desktop iframe {\n\t\t\t    width: 100% !important;\n\t\t\t}\n\t\t  <\/style>\n\t\t  ","protected":false},"excerpt":{"rendered":"<p>If you have a question about LEO, do you know who to ask for help? Here are a few ways that our members can reach out to us with any questions they have about LEO! Consult our Frequently Asked Questions (FAQ) page on our website. Email our dedicated support team via support@legeropinion.com. Follow us on [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":1043,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What are the 10 questions LEO members ask us most often? - LEO News<\/title>\n<meta name=\"description\" content=\"In this article, we answer LEO members&#039; 10 most frequently asked questions (FAQs), and let you know all the ways you can contact LEO if you need help!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.legeropinion.com\/en\/news\/what-are-the-10-questions-leo-members-ask-us-most-often\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What are the 10 questions LEO members ask us most often? 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